Legal

Privacy Policy

We respect your privacy and are committed to protecting your personal information.

Effective June 2026

01Who we are

Omnia Web Studios provides website design, development, hosting, branding, professional email, social media and digital services to businesses throughout the United Kingdom. This policy is written in line with the UK GDPR and the Data Protection Act 2018.

02Information we collect

Contact information

Name, business name, email address, telephone number, postal address.

Business information

Company name, website, social media profiles, requirements and project information.

Technical information

IP address, browser type, device information, operating system and website usage.

Marketing information

Enquiry history, communication preferences and website interaction data.

03How we collect information

  • Contact forms
  • Quotation requests
  • Service purchases
  • Phone or email enquiries
  • Newsletter subscriptions
  • Consultations
  • Website usage
  • Social media interaction
  • Advertising engagement

04How we use your information

Providing services

Delivering website projects, hosting, domains, support and email accounts.

Customer communication

Replying to enquiries, sending quotations, project updates and support.

Business operations

Processing payments, managing accounts, records and legal obligations.

Marketing

Improving services, understanding customer needs and sending marketing communications where consent is given.

05Legal basis for processing

We process personal information under one or more of the following lawful bases: contract (to deliver requested services), legitimate interests (to operate and improve our business), consent (for marketing communications) and legal obligations.

06Sharing your information

We do not sell personal information. We may share information with trusted third parties where necessary to deliver services.

  • Hosting providers
  • Domain registrars
  • Payment processors
  • Email service providers
  • Analytics providers
  • Advertising platforms
  • Cloud storage providers

07Payment information

Payments are processed securely through third-party providers including Stripe. Omnia Web Studios does not store full payment card information.

08Website analytics

We may use Google Analytics, Search Console and performance monitoring tools. Data is anonymised and aggregated where possible.

09Advertising services

Where advertising services are provided, we may manage Google Ads, Google Business Profile, Meta and other advertising platforms on behalf of clients.

10Data retention

Enquiries

Up to 24 months.

Customer records

Up to 7 years for accounting and legal purposes.

Projects

For the duration of the client relationship and reasonable business continuity requirements.

11Data security

  • Secure hosting environments
  • Encrypted communications
  • Access controls
  • Password protection
  • Software updates
  • Security monitoring

12Your rights

  • Access your personal information
  • Correct inaccurate information
  • Request deletion
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent

13Marketing communications

Where you have consented to marketing, you may unsubscribe at any time. Service-related communications may still be sent to fulfil contractual obligations.

14International transfers

Some providers may store or process information outside the UK. Where this occurs, appropriate safeguards are implemented.

15Children's privacy

Our services are intended for businesses and individuals aged 18 years or older.

16Cookies

Our website may use cookies and similar technologies. See our Cookie Policy for further information.

17Changes to this policy

We reserve the right to amend this Privacy Policy at any time. Continued use following changes constitutes acceptance.

18Complaints

If you remain dissatisfied with our handling of personal information, you may contact the Information Commissioner's Office (ICO) at ico.org.uk or 0303 123 1113.

Questions?

Contact us at hello@omniawebstudios.com.