Terms & Conditions of Service

These Terms apply when the Client signs or electronically accepts a quotation or invoice, positively ticks the required checkout box, approves an Order, pays, requests commencement, accepts a Deliverable or continues an ongoing Service.

Unless agreed otherwise in writing, full payment is required upfront before work begins.

After work begins, Omnia may retain or recover fees representing work performed, reserved capacity, committed costs and reasonable losses, subject to mandatory statutory rights.

Standard websites and setup services may take up to 30 calendar days from the Project Start Date. Larger or bespoke projects may take longer.

The delivery clock pauses while information, access, content, decisions, payment or approvals are outstanding.

Hosting, maintenance and care plans normally have a 6-month initial minimum term.

Early cancellation may result in a proportionate Early Termination Charge calculated under clause 14.

Only items expressly stated in the accepted Order are included. Additional work is chargeable.

A contract is formed when Omnia accepts an Order or payment, confirms a project, or begins providing Services at the Client’s request. Signing a document, electronically accepting a quotation or invoice, or completing a purchase through an online checkout that requires positive acceptance of these Terms constitutes acceptance. Omnia may decline a project before acceptance.

If documents conflict, the following order applies: a signed bespoke agreement; the accepted Order; these Terms; and general website or marketing material.

The Client confirms that it is acquiring the Services wholly or mainly for business purposes unless it tells Omnia otherwise in writing before purchase.

A person accepting an Order on behalf of a business confirms that they have authority to bind that business. The Client also warrants that it is authorised to instruct Omnia in relation to every account, domain, listing, dataset and platform to which it supplies access.

Electronic signatures, required checkbox records, acceptance logs, signed quotations or invoices, payment records, emails, order references, timestamps, IP or device records where available, and platform records may be used as evidence of contract formation and acceptance. The applicable Terms are the version made available and accepted at the time of the Order.

Where Omnia uses an online checkout, the Client may be required to positively tick an unticked box stating substantially: “I have read and agree to the Omnia Web Studios Terms & Conditions and acknowledge that I have read the Privacy Policy.” The checkbox must be completed before purchase. Any optional marketing consent must be requested separately and must not be a condition of purchasing the Services.

The Services are limited to the items, quantities and assumptions stated in the Order. Website descriptions are general and do not add to the agreed scope unless incorporated into the Order.

The Client authorises Omnia to make reasonable technical, design, layout and implementation decisions necessary to deliver the agreed outcome, provided they do not materially alter the scope.

Unless expressly included, the Services exclude additional pages, major redesigns, databases, portals, new integrations, bulk data entry, copywriting, photography, legal drafting, accessibility certification, regulatory review, premium licences, advertising spend and ongoing content entry.

Nothing creates a partnership, joint venture, agency, employment or fiduciary relationship.

Quotations and estimates are valid for 30 calendar days unless stated otherwise. Omnia may amend price or availability after expiry.

Prices are as stated in the Order. VAT or other taxes will be added only where legally applicable.

Third-party prices may change without notice. Domain, licence, email, advertising and platform costs remain subject to supplier pricing and availability.

A slot is not reserved until the required payment has cleared and Omnia confirms it in writing.

An estimate may be revised where requirements, assumptions, dependencies, supplier costs or information change.

The Client should complete onboarding within 30 days of payment. If the Project Start Date has not occurred within 90 days because of Client delay, Omnia may revise the price, scope, timetable and platform assumptions before work begins.

Unless agreed otherwise in writing, 100% of the project price is payable upfront. Omnia has no obligation to commence until cleared payment is received.

At Omnia’s discretion, a deposit arrangement may be offered. Unless otherwise stated, the deposit is 50%. After work begins, Omnia may retain the deposit to the extent it represents work performed, reserved capacity, committed costs and reasonable losses. The balance is due before launch, handover or release of final files.

Recurring hosting, maintenance, email or management charges are payable in advance on the agreed billing date. The Client authorises the payment method used at checkout to be charged until valid cancellation takes effect.

Omnia may pause work, withhold Deliverables, disable access, suspend Services or postpone launch if payment is late, disputed or fails. Timetables are extended accordingly.

The Client must reimburse reasonable costs of recovering overdue B2B debts, including statutory interest, fixed compensation and collection or legal costs where permitted.

The Client should contact Omnia promptly to seek resolution before initiating a chargeback. A chargeback made dishonestly, fraudulently or without a genuine basis after Services have been properly supplied may be a material breach. Nothing prevents a Client from exercising a lawful card-payment or statutory remedy.

A business Client must pay undisputed sums without set-off, counterclaim or deduction except where required by law.

If the Client cancels before work begins, Omnia will refund sums paid less non-refundable third-party costs incurred at the Client’s request and any amount lawfully retainable.

Work begins when Omnia undertakes consultation, onboarding, planning, research, project setup, procurement, content preparation, design, development, configuration or another project activity.

If the Client cancels after work begins, Omnia may retain or recover an amount representing Services performed, time and capacity reasonably reserved, committed costs, reasonable loss of profit and non-refundable third-party expenses. Any balance exceeding those amounts will be refunded where required by law.

Omnia may stop work immediately following cancellation. Valid outstanding charges under clause 6.3 remain payable.

If Omnia ends an uncompleted project for convenience and not because of Client breach, it will refund the portion of project fees fairly attributable to unperformed work after deducting completed work and committed costs.

Where the Client is a consumer and the contract is concluded at a distance or off-premises, statutory cancellation rights may apply. If the Client asks Omnia to begin during a cancellation period, the Client must make an express request. If the Client cancels before completion, it may be required to pay a proportionate amount for work performed. The right to cancel may be lost after full performance only where the legally required prior consent and acknowledgment have been obtained.

Appendix A or equivalent unticked checkout fields must be completed before early performance for a consumer. Omnia may retain an electronic record of the request, consent and acknowledgment.

Nothing excludes or limits rights that cannot lawfully be excluded or limited.

Duration depends on scope, pages, functionality, content readiness, revisions, Third-Party Services and Client response times. Dates are estimates unless expressly agreed as fixed contractual deadlines.

For standard websites and setup services, including branding, social setup, Google Business Profile setup, campaign configuration, domain, DNS and email setup, the Client must allow up to 30 calendar days from the Project Start Date.

Large, ecommerce, portal, membership, database, integration-heavy, multi-location or bespoke projects may take longer. The expected timetable will be stated where reasonably possible.

Verification, propagation, advertising approval, platform review, authentication and provider approvals are outside Omnia’s control and may extend beyond estimated dates.

Any delivery period pauses while Omnia awaits content, access, credentials, decisions, approvals, payment or feedback. Omnia may reschedule the project into the next available production slot after the dependency is resolved.

Time is not of the essence unless a fixed deadline is expressly agreed in writing. Consumer Services will be performed within a reasonable time where required by law.

Omnia will notify the Client of a material delay within its control and provide a revised reasonable estimate.

Expedited work is subject to capacity, written agreement and an additional fee.

The Client must provide complete, accurate and lawful content, instructions, approvals, account access and materials when requested.

Unless otherwise agreed, the Client should respond to material requests or review stages within 5 Business Days.

The Client is responsible for checking names, addresses, prices, claims, contact details, spelling, legal notices and factual content before approval and launch.

The Client must use secure passwords and multi-factor authentication where available, keep credentials confidential and notify Omnia promptly of suspected compromise.

The Client must not use Services for unlawful, fraudulent, harmful, defamatory, infringing, misleading, abusive, discriminatory or prohibited activity.

The Client must keep copies of all supplied content and files. Omnia is not the Client’s archive unless expressly agreed.

Content copied, migrated or adapted from an existing website or account is Client Material. Omnia is not responsible for verifying its accuracy, ownership, legality or continued suitability unless verification is expressly included.

Only the revision rounds stated in the Order are included. A round means one consolidated list of reasonable amendments to the presented version.

A new creative direction, substantial rewrite, change of brief, extra page, new feature or reversal of prior approval is not a revision and may be quoted separately.

Feedback must be clear, complete and consolidated. Conflicting or piecemeal instructions may be treated as additional work.

Approval by email, message, project platform, signature or conduct is binding for the relevant stage. Later changes may be chargeable.

Visible or reasonably discoverable material defects must be reported within 7 Business Days after final delivery or launch. Otherwise, Deliverables are treated as accepted for project closure and billing, without affecting non-excludable rights or genuinely latent defects.

A defect that could not reasonably have been discovered during the acceptance period must be reported promptly after discovery.

Unless the Order states otherwise, Omnia will correct reproducible material defects reported within 14 calendar days after launch where the Deliverables do not match the agreed scope.

Defect correction does not cover new requirements, preference changes, Client edits, third-party changes, expired licences, unsupported code, browser or platform updates, compromised credentials or issues arising after handover outside Omnia’s control.

Changes to scope, assumptions, content volume, functionality, timetable or Deliverables may require a revised price and timetable.

Omnia is not required to perform additional work without written approval of the cost or a new Order.

Where reasonably necessary to protect a website, domain, email account, data or third-party account, Omnia may carry out urgent protective work. Without prior approval, such work will not normally exceed 2 hours or £150, except where immediately necessary to prevent material data loss, compromise or service damage. Omnia will seek approval as soon as reasonably practicable.

Where the Client requests work outside the Order, Omnia may quote a fixed fee or charge at the then-current hourly rate disclosed before work begins.

Services may rely on Lovable, Supabase, Stripe, Google, Meta, registrars, email providers, hosts, analytics, APIs, plugins and licensed assets. Their terms, pricing, policies and availability also apply.

Omnia is not responsible for a third party refusing verification, rejecting advertising, changing an API, suspending an account, altering pricing, removing a feature, experiencing an outage or ceasing service.

Where practical, business-critical accounts will be created in or transferred to the Client’s name after all sums are paid. The Client must maintain accurate information and comply with platform terms.

The Client authorises Omnia to access and administer relevant accounts. While Omnia provides hosting, maintenance or account management, Omnia may retain the technical, administrative and recovery access reasonably required to provide and secure those Services.

A managed or proprietary platform may not be transferable as a fully editable equivalent. Migration may require a rebuild and is not included unless expressly agreed.

The Client is responsible for ongoing third-party licence and subscription fees after any included period. Loss of a licence may affect functionality or appearance.

Where a Third-Party Service requires direct acceptance by the Client, the Client must complete that acceptance promptly.

Domain availability is not guaranteed until registration is complete. Registration and renewal charges are non-refundable once committed.

The Client must provide accurate registrant details. A domain purchased specifically for the Client will, where reasonably possible, be registered in the Client’s name. If temporarily registered or administered through Omnia, Omnia does not claim beneficial ownership, subject to full payment.

A domain included in a package is included only for the period stated in the Order, normally the first registration year. Renewal is payable separately at the then-current rate.

Propagation and caching may cause temporary interruption. Omnia is not liable for interruption reasonably arising from authorised DNS changes.

The Client is responsible for paying renewal charges on time. Omnia is not liable for expiry, auction, redemption fees or interruption caused by late payment unless directly caused by Omnia’s failure after timely payment and complete instructions.

The Client must maintain a working email address for renewal notices. Provider or Omnia reminders are a courtesy and do not transfer ultimate responsibility for renewal.

Transfer assistance is subject to payment, registrar rules, security checks and reasonable administration fees disclosed in advance.

Mailbox storage, migration, aliases, archiving and support are included only where stated in the Order.

No provider can guarantee uninterrupted delivery or that messages will not be filtered. The Client is responsible for lawful use and sender reputation.

Unless expressly agreed, Omnia does not independently back up mailbox contents. The Client should retain important records and use appropriate archive tools.

Migrations may involve temporary disruption, incomplete history, duplicates or device reconfiguration. Omnia will use reasonable care but cannot guarantee perfect migration of third-party data.

Non-payment, abuse or provider policy breach may result in suspension or deletion. After termination, mailbox data may be deleted after the provider’s retention period or, if none is stated, after 30 days.

Unless the Order states otherwise, each hosting, maintenance or care plan has a 6-month minimum initial term from activation. The Client agrees to pay charges due during that term.

After the minimum term, the plan continues monthly unless cancelled under clause 14.5, subject to mandatory consumer subscription rules.

If the Client ends the plan during the minimum term without an uncured material breach by Omnia, the Early Termination Charge equals the unpaid charges for the remainder of the minimum term, less costs Omnia reasonably avoids because of termination, plus non-refundable third-party costs already committed. The charge will not exceed Omnia’s reasonable direct losses, committed costs and lost margin and is intended as compensation, not a penalty.

Omnia may waive or reduce the charge in exceptional circumstances. A waiver must be in writing and does not create a precedent.

Cancellation must be sent to hello@omniawebstudios.com or through another cancellation method expressly provided by Omnia. Notice becomes effective when successfully received, not when acknowledged. Omnia will aim to acknowledge it within 5 Business Days. After the minimum term, cancellation normally takes effect at the end of the current paid billing period if received before the next renewal date; otherwise the next billing period may become payable where the payment has already been committed or processed.

Inclusions are those stated in the Order and the plan description supplied or displayed at the date of purchase. Later published changes do not alter an existing minimum term unless agreed in writing.

“Unlimited updates” and similar wording are subject to Appendix B. They do not include unlimited design, development, new pages, functionality, bulk entry or continuous labour.

Requests are completed within a reasonable period according to urgency, complexity and workload. No same-day or fixed turnaround is guaranteed unless expressly agreed.

Omnia may change recurring prices after the minimum term on at least 30 days’ written notice. If the Client does not accept the change, it may cancel before the new price takes effect.

Omnia may suspend hosting, support, email or connected Services after failed or overdue payment. Charges continue during a suspension caused by the Client.

After termination, Omnia may retain files and data for up to 30 days for orderly handover, then delete them. Migration, export, transfer and technical assistance are chargeable unless included.

Where required by applicable consumer law or fairness principles, Omnia will reasonably consider requests to reduce or waive an Early Termination Charge because of serious illness, bereavement or another exceptional unforeseen circumstance supported by appropriate information.

Omnia will use reasonable care in configuring and maintaining security included in the Order, but no website, account, network or backup can be guaranteed completely secure or continuously available.

Unless a written service level states otherwise, uptime, restoration, recovery and response times are targets only.

Backup frequency, scope and retention are only those stated in the Order or provided by the applicable platform. If the Order is silent, backups are on a reasonable-efforts basis and may be controlled by a Third-Party Service.

Restoration caused by platform failure may be included where supported. Restoration caused by Client actions, compromised credentials, unsupported changes or third parties may be chargeable.

The Client should retain independent copies of critical content, data and records.

Omnia is not responsible for incidents caused by Client credentials, unauthorised changes, unsupported code, Client malware, third-party integrations, provider failure or refusal to follow security advice.

Omnia may temporarily restrict access, disable a feature or restore a prior version where reasonably necessary to protect the website, users or infrastructure.

All Deliverables, working files, concepts and rights remain owned by Omnia or its licensors until all sums relating to the project are paid in full.

After full payment, the Client receives the rights expressly stated in the Order. Unless the Order says otherwise, the Client owns bespoke final Client-facing content and final visual design created specifically for it, subject to the exclusions below.

Omnia retains ownership of pre-existing materials, templates, reusable components, methods, know-how, libraries, internal tools, prompts, processes and generic code. Third-party assets remain subject to supplier licences.

Editable design files, source repositories, prompts, raw assets, development environments, database architecture and internal project files are not included unless expressly stated.

Ownership of final visual design and bespoke content does not automatically include ownership or delivery of a development environment, platform project, source repository, database, reusable code or third-party component. The Order must state whether the Client receives platform ownership, repository access, exported code, database ownership, administrator credentials or other handover items.

The Client grants Omnia a non-exclusive licence to use, copy, adapt and publish Client Materials solely as necessary to provide Services and exercise agreed portfolio rights.

Subject to full payment and lawful security requirements, Omnia will not assert ownership over a domain beneficially owned by the Client.

Omnia may use AI-assisted design, development, writing, image, automation and quality-assurance tools with human review.

The Client must review factual claims, prices, names, legal statements, technical descriptions and generated content before approval.

Unless expressly agreed, Omnia does not guarantee that every layout, phrase, icon, concept or generated element is unique or registrable as a trade mark.

Stock images, fonts, icons, templates and other licensed assets remain governed by supplier licences and may be used by others.

Omnia may refuse content reasonably believed unlawful, unsafe, misleading, infringing or contrary to platform policy.

The Client warrants that it owns or has permission to use all content, logos, photographs, videos, data, testimonials, claims and materials it supplies or instructs Omnia to publish.

The Client warrants that it is authorised to instruct Omnia regarding each account, domain, listing, dataset and platform to which access is supplied. Omnia may rely on that authority unless there is clear reason to doubt it.

The Client is responsible for the accuracy and legality of its services, pricing, offers, qualifications, reviews, guarantees, regulated claims, advertising and industry statements.

Any policy, disclaimer or terms template supplied by Omnia is general information and not legal advice. The Client should obtain independent advice for its business, data use and regulation.

A business Client will indemnify Omnia against reasonable third-party claims, losses and costs arising from Client Materials, unlawful instructions, infringement, misleading claims, misuse or breach of this clause, except to the extent caused by Omnia’s own breach or negligence.

Each party must keep the other’s confidential information confidential and use it only for the contract, except where disclosure is required by law or made to advisers and authorised subcontractors under confidentiality duties.

Each party is an independent controller for personal data where it determines the purposes and means of processing, including contact, billing and administration data.

Where Omnia processes personal data solely on the Client’s documented instructions, Appendix C applies.

The Client is responsible for lawful privacy notices, consent, cookie controls, data-subject requests and compliance with data-protection and electronic-marketing law for its own website and activities. A checkout acknowledgment that the Privacy Policy has been read confirms that the notice was made available; it is not blanket consent for optional marketing, non-essential cookies or any processing that requires separate consent.

The Client authorises reputable sub-processors reasonably required for the Services. International processing is subject to applicable safeguards and provider terms.

Each party must use appropriate security and notify the other without undue delay of a relevant personal-data breach it becomes aware of.

The Privacy Policy explains how Omnia handles personal information. The Client’s acknowledgment of the Privacy Policy is evidence that the notice was presented, but does not convert every processing activity into consent or remove either party’s obligations under data-protection law.

Omnia does not guarantee rankings, indexing, traffic, enquiries, conversions, sales, followers, reviews, approval, cost per lead, return on spend or business growth.

Search engines and advertising platforms control algorithms, verification, visibility, policy enforcement and campaign delivery.

Budgets, platform charges and taxes are paid separately unless expressly included. Campaigns may be paused if funds, access or approvals are unavailable.

The Client is responsible for approving targeting, budgets, offers, claims, landing pages and creative before launch.

Reports may rely on third-party tracking and attribution affected by consent settings, blockers, platform changes and cross-device behaviour.

Omnia will apply reasonable professional design and development practices within the agreed scope and budget.

Formal accessibility audits, WCAG certification, legal compliance audits, industry approvals and specialist financial, medical or regulatory review are not included unless expressly stated.

The Client remains responsible for licences, professional disclosures, consumer information, privacy notices, accessibility duties and other requirements specific to its business.

Unless the Client opts out in writing before launch, Omnia may display the Client’s name, logo, screenshots, public website and a factual project description in its portfolio, proposals, social media and marketing.

Omnia will respect a written confidentiality or embargo agreement accepted before disclosure.

Omnia may include a discreet “Website by Omnia Web Studios” footer credit unless the Order states otherwise. Removal may be agreed after full payment.

Omnia will provide Services with reasonable care and skill.

Omnia will target current mainstream browsers and devices at launch. Perfect consistency across every browser, device, assistive technology or future software version is not guaranteed.

Third-party products and services are supplied subject to provider warranties, if any.

The Client must give Omnia a reasonable opportunity to investigate and remedy an alleged breach before commissioning replacement work or claiming avoidable losses.

Except as expressly stated, no warranty is given that Services will satisfy every subjective preference or achieve a particular commercial outcome.

Support, changes and maintenance after any included defect-correction period are chargeable unless covered by an active plan.

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or liability that cannot lawfully be excluded.

Subject to clause 24.1, Omnia is not liable for indirect or consequential loss or loss of profit, revenue, anticipated savings, goodwill, opportunity, contracts, business or reputation.

For a project claim, Omnia’s total aggregate liability will not exceed the amount paid for the specific project giving rise to the claim.

For a recurring-service claim, Omnia’s total aggregate liability will not exceed the fees paid for the affected recurring Service in the 12 months before the event giving rise to the claim.

Where one event genuinely affects both a project and a recurring Service, liability caps will not be duplicated for the same loss unless required by law.

Subject to clause 24.1, liability for loss or corruption of data is limited to the reasonable cost of restoration from the most recent usable backup that Omnia was expressly contracted to provide. This does not remove Omnia’s duty to use reasonable care in providing an included backup or processing Service.

Omnia is not liable for losses caused by third-party outages, policy decisions, suspensions, security incidents, platform changes, registries, processors, email providers or matters outside its reasonable control.

Each party must take reasonable steps to reduce loss.

For business Clients, the parties agree these risk allocations are reasonable having regard to fees, insurance, independent backups and access to professional advice.

Omnia may suspend or terminate Services where payment is overdue, the Client materially breaches these Terms, creates a security or legal risk, abuses or threatens staff, supplies unlawful instructions, infringes rights, misuses platforms, or engages in unlawful, knowingly false, defamatory, threatening, harassing or abusive conduct creating a material risk to Omnia, its staff, clients, systems or reputation. A genuine complaint, honest review or protected legal report is not itself a breach.

Where a breach can reasonably be remedied, Omnia will normally provide a reasonable cure period unless urgent action is necessary.

Termination does not affect accrued rights, payment obligations or clauses intended to survive. The Client must pay for Services performed, committed costs, recurring charges due and any valid Early Termination Charge.

Handover, export, migration, credential transfer, training and post-termination assistance are chargeable unless included. Omnia may withhold transfer until undisputed sums are paid, to the extent permitted by law.

If the Client fails to provide requested content, feedback, access or approval for 30 consecutive days, Omnia may place the project on hold and reschedule it subject to availability.

After 60 consecutive days of Client inactivity, Omnia may treat the project as abandoned, close it and archive or delete working files after giving at least 7 days’ written notice. Reactivation may require a fee, revised timetable and updated quotation. Earned fees and committed costs remain payable.

After the applicable retention period, Omnia may securely delete project files, website data, backups, email data and account records not legally required to be kept.

Detailed complaints should be sent to hello@omniawebstudios.com. Omnia will acknowledge them and aim to provide a substantive response within 14 Business Days.

Before court proceedings, the parties will attempt in good faith to resolve disputes and may agree to mediation. This does not prevent urgent relief or debt recovery.

A notice must be sent by email to the address used for the Order or another notified address. It is deemed received on the next Business Day after successful sending unless a delivery failure is received.

Each party must keep contact and billing details current.

The contract is the entire agreement concerning the Services and replaces prior discussions and representations, except fraud.

A project variation must be agreed in writing. Omnia may update Terms for future Orders. Operational terms for ongoing Services may be updated on at least 30 days’ notice where reasonably required by law, security, suppliers or service changes, but an update will not retrospectively remove accrued rights or materially worsen a fixed minimum-term bargain without a lawful basis.

The Client may not transfer the contract without Omnia’s written consent. Omnia may subcontract while remaining responsible for its contractual obligations.

During the Services and for 12 months afterward, a business Client must not knowingly solicit for direct engagement a contractor or specialist introduced by Omnia in connection with the project, except through general advertising not targeted at that person. A breach may result in a reasonable introduction fee reflecting genuine recruitment and commercial loss, subject to applicable law.

Delay or failure to enforce a right is not a waiver. A waiver must be written and applies only to the stated circumstances.

If a provision is invalid or unenforceable, it will be modified to the minimum extent necessary or removed, and the remainder continues.

No person other than the parties has a right to enforce the contract under the Contracts (Rights of Third Parties) Act 1999.

Payment, intellectual property, confidentiality, data protection, indemnity, liability, termination and dispute clauses survive where appropriate.

• Reasonable text changes to existing pages.
• Replacing or adding a reasonable number of supplied images.
• Updating contact details, opening hours, prices or service descriptions.
• Adding supplied testimonials, team details or small notices to an existing layout.
• Minor link, button and form-destination changes.

• New pages, landing pages, major sections or redesigns.
• New functionality, calculators, portals, ecommerce, databases, booking systems or integrations.
• Bulk product, property, article or data entry.
• Logo design, copywriting, photography, video, social campaigns or marketing strategy.
• Repairing Client or third-party changes, unsupported code, malware or external platform problems.
• Work requiring specialist licences, paid assets or third-party fees.

“Unlimited” means unlimited eligible requests, not unlimited labour. Requests are handled sequentially, must be supplied clearly in writing and may be batched. Unless the Order states a different allowance, fair use is up to 4 routine requests or 2 hours of production time per calendar month, whichever is reached first. Omnia may defer excess work, quote separately or require an upgraded plan. Unused allowance does not roll over. Social-media posts included in a plan do not roll over and require timely approvals, offers, images and factual information. Omnia may substitute a reasonable branded informational post if campaign-specific material is not supplied in time.

Subject matter: hosting, operation, maintenance and support of the Client’s website and connected Services. Duration: the term of the Services and applicable retention period. Nature and purpose: storage, transmission, troubleshooting, backup, administration and support. Data subjects may include website visitors, prospects, customers, employees and contractors. Data may include names, email addresses, telephone numbers, enquiry content, IP addresses, account details and other data submitted through the Services.

Omnia will process personal data only on documented Client instructions, including these Terms, the Order and reasonable written instructions, unless UK law requires otherwise.

Authorised persons will be subject to appropriate confidentiality obligations.

Omnia will implement appropriate technical and organisational measures having regard to the nature of processing, risks, technology and cost.

The Client gives general authorisation for sub-processors required for hosting, email, analytics, storage, development and support. Omnia will require materially equivalent data-protection obligations. Where reasonably practicable, Omnia will notify the Client of a material new or replacement sub-processor and allow a reasonable opportunity to raise a substantiated data-protection objection.

Taking account of the processing and information available, Omnia will provide reasonable assistance with data-subject requests, security obligations, breach notifications, DPIAs and regulator consultation. Work beyond normal support may be chargeable.

Omnia will notify the Client without undue delay after becoming aware of a personal-data breach affecting data processed on the Client’s behalf.

At the Client’s choice and subject to technical feasibility, legal retention and reasonable extraction costs, Omnia will delete or return personal data at the end of Services. Routine backups may remain until overwritten under normal cycles.

Omnia will make available information reasonably necessary to demonstrate compliance and permit proportionate audits on reasonable notice, subject to confidentiality, security, third-party restrictions and reimbursement of reasonable costs.

The Client is responsible for lawful instructions, legal basis, notices, consent, minimisation, retention and responses to data subjects.